Deborah Banks has been asked by her manager to send the progress report of a campaign she worked on.To send the report,she needs to collect updates from the communication,advertising,and media manager of the project.Though she receives updates from the advertising and media manager on time,update from the communication manager comes in late.She could thus,not send the report on time.Which of the following should she say when she writes to the manager while sending the report?
A) "Please consider my sincere apologies for the delay. I had to wait for the update from the communication manager."
B) "I am sorry I could not send the report in on time. The communication manager sent the update this afternoon."
C) "I needed the communication update before sending you the report. Now that I have it, please find enclosed the report."
D) "Do consider apologies from our entire team for not sending the report on time."
E) "I am sorry I could not meet the deadline for submitting the report. I can assure you it will not happen again."

Question

Quizplus · Accepted Answer

In business communication, one does not need to apologize when one is not at fault. The phrase "I'm sorry" is generally interpreted to mean the person who is sorry is accepting blame or responsibility. When one has done everything one can and when a delay or problem is due to circumstances beyond one's control, one is not at fault and does not need to apologize.

Deborah Banks Has Been Asked by Her Manager to Send