One of the easiest categories of negative messages to write comprise of claims and complaints.
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Q17: A message which contains a serious negative
Q18: A secondary purpose of a negative message
Q19: An audience's reaction can be influenced by
Q20: Negative communications such as refusals,rejections,recalls,and apologies are
Q21: Which of the following should be undertaken
Q23: It is important to double-check the words
Q24: When one needs to convey a bad
Q25: The phrase "unfortunately" is appropriate to be
Q26: One should provide an explicit apology irrespective
Q27: April Burton who works at an art
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