All kinds of negative messages should contain an apology in order to sound sincere.
Correct Answer:
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Q8: The best way to organize a negative
Q9: A person should write a buffer only
Q10: Chronology of events is an example of
Q11: When conveying bad news to a superior,one
Q12: While apologizing in business communication,one should do
Q14: While stating reasons in a negative message,it
Q15: A way for managers to prepare for
Q16: While delivering negative messages to clients,one should
Q17: A message which contains a serious negative
Q18: A secondary purpose of a negative message
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