Joe expresses concern with Rita,an intern scheduled to work on his team for three weeks.José,Joe's manager,quickly decides to move Rita to another team.Which key problem-solving step has Jose skipped?
A) define the problem
B) take action
C) find a solution
D) defuse the situation
E) implement changes

Question

Quizplus · Accepted Answer

Jose skipped the key problem-solving step of defining the problem. Instead of understanding the specific concerns Joe had with Rita and attempting to address them, he immediately decided to move Rita to another team. Without defining the problem, it is difficult to find an effective solution.

Joe Expresses Concern with Rita,an Intern Scheduled to Work on His