Jane hates the idea of child labor.She works for a company that claims that it doesn't employ children.However,news reports accuse the company of employing young children overseas.______ is the psychological discomfort that Jane is experiencing since she heard this news.
A) Cognitive dissonance
B) Emotional labor
C) Behavioral intention
D) Emotional dissonance
E) Intelligence disunity

Question

Quizplus · Accepted Answer

Cognitive dissonance refers to the discomfort individuals feel when they encounter information that conflicts with their beliefs or values. In this case, Jane believes that her company doesn't employ children, but news reports suggest otherwise, causing cognitive dissonance. Emotional labor refers to the effort required to manage one's emotions in a given situation, behavioral intention refers to the likelihood of an individual performing a certain behavior, emotional dissonance refers to inconsistencies in emotions felt versus displayed, and intelligence disunity is not a recognized psychological concept.

Jane Hates the Idea of Child Labor