Some restaurants ask consumers to evaluate their experience and comment on their expectations on a short questionnaire when they pay their bill.This would be a method of performing a
A) service encounter inquiry.
B) customer profile analysis.
C) gap analysis.
D) customer contact audit.
E) service audit.

Question

Quizplus · Accepted Answer

This method of asking consumers to evaluate their experience and comment on their expectations is a form of gap analysis. It allows the restaurant to identify any gaps between what the customer expected and what was actually delivered, which can then be addressed for improved customer satisfaction.

Some Restaurants Ask Consumers to Evaluate Their Experience and Comment