All of the following are recommended strategies for service recovery except
A) listening to the customer.
B) finding a fair solution.
C) resolving problems quickly.
D) silencing an irate customer before the individual makes any angry outbursts.
E) following procedural fairness when solving problems.

Question

Quizplus · Accepted Answer

Silencing an irate customer before they make any angry outbursts is not a recommended strategy for service recovery as it can make the customer feel unheard and disrespected. It is important to listen to the customer's concerns and allow them to express their frustration in order to reach a resolution.

All of the Following Are Recommended Strategies for Service Recovery