Customers are likely to put up with poor-quality products only if your organization is
A)underperforming in innovation.
B)using computerized customer service.
C)the only one of its kind.
D)in a very competitive industry.
E)lacking strong environmental policies.

Question

Quizplus · Accepted Answer

If your organization is the only one of its kind, customers may put up with products or services that are less than stellar but only because they have no choice.But if another organization comes along and offers a better-quality product, you may find your company falling behind.

Customers Are Likely to Put Up with Poor-Quality Products Only