_____ is an alternative dispute resolution technique where a trained, neutral third party actively guides the disputing parties in exploring innovative solutions to the conflict but does not render a decision.
A)Ombudsman
B)Peer review
C)Conciliation
D)Mediation
E)Arbitration

Question

Quizplus · Accepted Answer

Mediation is an alternative dispute resolution technique where the mediator, a trained, third-party neutral, actively guides the disputing parties in exploring innovative solutions to the conflict. Although some companies have in-house mediators who have received ADR training, most also use external mediators who have no ties to the company. Unlike an arbitrator, a mediator does not render a decision. It is up to the disputants to reach a mutually acceptable decision.

_____ Is an Alternative Dispute Resolution Technique Where a Trained