According to the contingency model for selecting media, which of the following choices falls into the overload zone?
A)The impersonal static medium for a high-complexity problem
B)The face-to-face medium for a high-complexity problem
C)The interactive medium for a low-complexity problem
D)The impersonal static medium for a low-complexity problem
E)The personal static medium for a high-complexity problem

Question

Quizplus · Accepted Answer

According to the contingency model for selecting media, there are three zones of communication effectiveness. Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation. An interactive medium or face-to-face communication for a low-complexity problem would provide excessive information and take more time than necessary to communicate, and thus fall into the overload zone.

According to the Contingency Model for Selecting Media, Which of the Following