Vertical communication flows among co-workers and between different work units, and its main purpose is coordination.
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Q25: Informal communication channels include the grapevine and
Q26: Leaning forward is a nonverbal cue that
Q27: Horizontal communication is a two-way flow of
Q28: Inconsistencies between nonverbal signals and verbal messages
Q29: Men are more likely to temper criticism
Q31: A good listener spends most of his
Q32: Listening skills can be improved by allowing
Q33: Hearing requires cognitive attention and information processing.
Q34: Linguistic style influences perceptions about one's confidence,
Q35: Eye contact regulates the flow of communication
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