Davis, Inc., has not been able to bring any changes to its existing products for a very long time. For the last two years, it has not launched a single new product. It has also been facing constant complaints from customers. Recently, it has been sued for violating local noise regulations. Which of the following generic organizational effectiveness criteria is a cause of concern for Davis Inc.?
A)Internal processes
B)External processes
C)Strategic Constituencies Satisfaction
D)Resource acquisition
E)Goal accomplishment

Question

Quizplus · Accepted Answer

The internal processes dimension of effectiveness focuses on "what the organization must excel at" to effectively meet its financial objectives and customers expectations. A team of researchers have identified four critical high-level internal processes that managers are encouraged to measure and manage. The processes include organizational activities associated with (1) innovation, (2) customer service and satisfaction, (3) operational excellence, and (4) being a good corporate citizen.