Which of the following best describes organizational citizenship behavior?
A)It is an attitude of willingness to go above and beyond the behaviors that are generally associated with life in the workplace.
B)It is an attitude that results from healthy self-esteem, optimism, extraversion, and personal control.
C)It is the ability of one person to influence another person in the workplace.
D)It is the tendency of a person to justify unethical behavior with excuses.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to the voluntary behaviors of an employee that are not required by their job description but contribute to the overall success of the organization. These behaviors include helping colleagues, being punctual, working extra hours without pay, and showing loyalty to the organization. It is an attitude of willingness to go above and beyond the behaviors that are generally associated with life in the workplace. Option B refers to the concept of positive psychology, while option C refers to the concept of influence and option D refers to the concept of rationalization of unethical behavior.

Which of the Following Best Describes Organizational Citizenship Behavior