Gina, a customer care executive, is an introvert who prefers to keep to herself. Her attitude has negatively affected the image of her company. Gina's supervisor has decided to give her feedback on how to improve her attitude. Which of the following feedback is likely to be most effective in changing Gina's attitude?
A)"I think you are not fit for this job."
B)"Why don't you change your attitude?"
C)"Why don't you try being more friendly with your customers?"
D)"In my opinion, you need to be more sensitive toward others and not be self-absorbed all the time."

Question

Quizplus · Accepted Answer

C) This option provides constructive feedback by suggesting a specific behavior change (being more friendly with customers) that is actionable and directly related to her job performance.

Gina, a Customer Care Executive, Is an Introvert Who Prefers