A company can ensure the highest standards of professionalism and ethics in its delivery of customer service by promoting its desired values, ____, and making sure frontline workers follow the rules.
Correct Answer:
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Q63: Good service, which always includes good _,
Q64: According to the American Management Association, 65
Q65: A complaint should not be viewed as
Q66: An emphasis on careful listening to complaints
Q67: _ primarily involves forming meaningful relationships with
Q69: According to Michael LeBoeuf, what are the
Q70: Businesses can go the _ by offering
Q71: A(n) _ is the person who depends
Q72: When dealing with difficult customers, you should
Q73: According to Michael LeBoeuf, customers buy only
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