Bruce is a customer service representative of GoodHomes appliances. He is responsible for providing solutions to customers' problems. To provide solutions to the customers, Bruce depends on the team of technical experts in the company. From the given information, we can conclude that Bruce is a(n):
A)internal customer.
B)"nice" customer.
C)mediator.
D)broker.

Question

Quizplus · Accepted Answer

Bruce is an internal customer because he works within the company and depends on the technical experts in the same company to provide solutions to customers.

Bruce Is a Customer Service Representative of GoodHomes Appliances