An example of a service business/organization that has a high degree of customer contact,high customization,and a high degree of labor intensity is:
A) Retailing
B) Hotels
C) Law practice
D) Schools
Correct Answer:
Verified
Q2: Which of the following is NOT a
Q2: Which of the following is NOT included
Q3: Which of the following is NOT an
Q4: A good service guarantee:
A)Is often an advertising
Q4: Which of the following is NOT a
Q6: Which of the following are characteristics of
Q7: A service recovery process:
A)Follows every service transaction
B)Is
Q11: Which of the following is NOT a
Q12: Which of the following is NOT a
Q36: Implicit service is also known as tangible
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