According to the TQM philosophy,who should be the primary evaluator of product quality?
A)Top management
B)Manufacturing workers
C)Quality consultants
D)The federal government
E)Customers

Question

Quizplus · Accepted Answer

According to TQM philosophy, the customers should be the primary evaluator of product quality as their satisfaction and feedback are the ultimate metrics of success for any product or service. TQM emphasizes on meeting and exceeding customer expectations and continuously improving quality based on their feedback.

According to the TQM Philosophy,who Should Be the Primary Evaluator