Discretionary individual behavior that promotes the effective functioning of the organization is called:
A) Employee engagement
B) Job involvement
C) Motivation
D) Organizational citizenship behavior
E) Need fulfillment

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to discretionary actions taken by employees that go above and beyond their job requirements, and that support the effective functioning of the organization. Examples could include volunteering for extra projects, helping coworkers, or providing suggestions for process improvement. Employee engagement, job involvement, motivation, and need fulfillment are all related concepts, but do not specifically refer to discretionary behavior that benefits the organization as a whole.

Discretionary Individual Behavior That Promotes the Effective Functioning of the Organization