To reduce the chances of another person becoming defensive, a manager should:
A) Maintain a superior attitude
B) Convey that he or she has all the answers
C) Have two-way problem-solving discussions
D) Tell the subordinate what they should do
E) Act detached

Question

Quizplus · Accepted Answer

Having two-way problem-solving discussions allows for open communication and collaboration between the manager and subordinate, reducing the likelihood of defensiveness. Maintaining a superior attitude, conveying that one has all the answers, telling the subordinate what to do, and acting detached can all increase defensiveness.

To Reduce the Chances of Another Person Becoming Defensive, a Manager