Sears has developed a sophisticated quantitative model and found that there were positive relationships between employee satisfaction,customer satisfaction,and financial results.According to the text,this is an example of
A) zero-sum relationship among stakeholders.
B) stakeholder symbiosis.
C) rewarding stakeholders.
D) emphasizing financial returns.

Question

Quizplus · Accepted Answer

The fact that Sears found positive relationships between employee satisfaction, customer satisfaction, and financial results indicates stakeholder symbiosis, where the well-being of one stakeholder group (employees and customers) positively affects another (financial results). This suggests that Sears recognizes the interdependence of its stakeholders and seeks to create value for all of them, rather than emphasizing one group's returns over others'.

Sears Has Developed a Sophisticated Quantitative Model and Found That