A research study entails behavioral observation and rating of front desk clerks in the hospitality industry to determine whether or not they greet guests with a smile.Which type of error is this test most susceptible to?
A) test administration error
B) test construction error
C) examiner-related error
D) polling error

Question

Quizplus · Accepted Answer

This research study is most susceptible to examiner-related error because it relies on the examiners' observations and ratings of the front desk clerks, which can be influenced by their personal biases, expectations, or subjective judgments. The test administration error refers to mistakes in the test administration procedure, such as technical glitches or timing errors, which are less relevant in this scenario. Test construction error refers to problems with the validity, reliability, or adequacy of the test itself, but this is not the main concern here since the study focuses on the behavior of the front desk clerks, not the properties of the test. Polling error pertains to issues related to sampling, data collection, or statistical analysis in opinion polls or surveys, which are not applicable to this research design.

A Research Study Entails Behavioral Observation and Rating of Front