The zero-defects approach is best defined as the quality control technique:
A) designed to improve the product or service output to 99.97 percent perfect.
B) in which an organization works toward making its goods and services free of problems.
C) in which the employees look for defects in parts, finished goods, or other outcomes selected through a sampling technique.
D) in which the top performer of a process is identified and imitated.

Question

Quizplus · Accepted Answer

The zero-defects approach is a quality-control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems. In implementing a zero-defects approach, managers and employees at all levels seek to build quality into every aspect of their work.

The Zero-Defects Approach Is Best Defined as the Quality Control