Both letters and memos:
A) are used primarily to send formal messages to people outside of an organization.
B) provide a written document for the receiver to review.
C) can only be sent electronically.
D) can only be used for lateral communication.

Question

Quizplus · Accepted Answer

People writing to someone outside the organization usually send a letter, which is more formal than a memo but has basically the same advantages and disadvantages. Both provide a written document for the receiver to review, and both take a relatively long time to prepare and deliver.

Both Letters and Memos