In workplace communication,active listening is used effectively only when:
A) upward communication is used.
B) a supervisor does not encode his feedback to employees.
C) downward communication is used.
D) a supervisor demonstrates genuine respect for employees.

Question

Quizplus · Accepted Answer

Active listening is not only hearing what the speaker is saying but also seeking to understand the facts and feelings the speaker is trying to convey and then stating what you understand the message to be. In work settings, active listening is used effectively only when a supervisor demonstrates a genuine respect for employees and a belief in their ability to direct their own activities.

In Workplace Communication,active Listening Is Used Effectively Only When