In the context of the zero-defects approach,top managers alone are responsible for ensuring that the company goods and services are free of problems.

Question

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The zero-defects approach places responsibility for ensuring that goods and services are free of problems on all employees, not just top management. It is important for every individual in the company to take ownership of the quality of their work and strive for perfection.

In the Context of the Zero-Defects Approach,top Managers Alone Are