Managing quality costs to achieve the highest level of customer satisfaction is known as:
A) activity basedactivity-based management.
B) total quality management.
C) strategic management.
D) quality costs.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes on continuous improvement and managing quality costs to achieve the highest level of customer satisfaction. It involves all aspects of an organization, including its people, processes, and products or services. TQM also incorporates various quality tools and techniques for measuring and improving quality, such as statistical process control, Six Sigma, and Lean management.

Managing Quality Costs to Achieve the Highest Level of Customer