For most businesses,quality means:
A) the degree to which products or services exceed customer expectations.
B) absolutely no defects.
C) the degree to which products or services conform to design specifications.
D) none of these answers is correct.

Question

Quizplus · Accepted Answer

Quality is often defined as the degree to which products or services conform to design specifications. This means that the products or services meet the established requirements, standards, and criteria set by the company, industry, or regulatory bodies. While customer expectations play a role in quality, it is not the only factor. It is possible for a product or service to meet customer expectations but still not meet the required design specifications. Likewise, achieving zero defects may be an ideal, but it is not always practical or necessary to achieve high-quality products or services.

For Most Businesses,quality Means