Which of the following is not a characteristic of service operations?
A) intangible output
B) high customer contact
C) high labor content
D) easy measurement of productivity
E) low uniformity of output

Question

Quizplus · Accepted Answer

Measuring the productivity of service operations can be challenging as the output is intangible and there is a high level of customer contact and labor content, as well as low uniformity of output. Therefore, D is the correct answer as it suggests that measuring productivity in service operations is easy, which is not the case.

Which of the Following Is Not a Characteristic of Service