The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:
A) continuous improvement.
B) employee empowerment.
C) benchmarking.
D) copycatting.
E) industrial espionage.

Question

Quizplus · Accepted Answer

The process described in the prompt is benchmarking. Benchmarking involves identifying organizations that are excelling in a particular area and using them as a model for improvement. Continuous improvement focuses on consistently improving processes and practices within an organization, but not necessarily by modeling after other organizations. Employee empowerment involves giving employees the authority and responsibility to make decisions and take action in their work. Copycatting and industrial espionage involve imitating or stealing another organization's ideas or practices without permission, which is unethical and potentially illegal.

The Process of Identifying Other Organizations That Are Best at Some