In the closing of a bad-news message,you _____________
A)encourage the person to write or call to discuss the situation further.
B)build goodwill by ending on a positive note.
C)ask for feedback on whether the decision is acceptable to the reader.
D)express concern over possibly losing the reader's business.

Question

Quizplus · Accepted Answer

In the closing of a bad-news message, building goodwill by ending on a positive note is important as it will soften the blow of the bad news and leave the reader with a more positive impression of the situation. While options A, C, and D may also be appropriate in some situations, they should not be the only approach used in the closing of a bad-news message.

In the Closing of a Bad-News Message,you _____________