If a customer requesting an adjustment is at fault for the problem,the best response is to _____________
A)refuse the claim without any explanation.
B)refuse the claim and point out the customer's mistake.
C)honour the claim but do so begrudgingly.
D)honour the claim but tactfully discourage future claims.

Question

Quizplus · Accepted Answer

It is important to maintain a good relationship with the customer even if they were at fault for the problem. Honouring their claim but tactfully discouraging future claims can help avoid similar situations in the future without causing any conflict.

If a Customer Requesting an Adjustment Is at Fault for the Problem,the