As banks and other FIs increase the use of technology,an unintended consequence may be that
A)cost savings are seldom realized.
B)customers are driven away because they still want to interact with a person for certain transactions.
C)innovation of new products tends to take longer periods of time to attract new customers.
D)the marginal cost of adding new customers tends to increase at an increasing rate.

Question

Quizplus · Accepted Answer

As banks and other FIs increase the use of technology, some customers may still prefer to interact with a human for certain transactions. This may lead to customers feeling dissatisfied or driven away, resulting in potential lost revenue for the bank or FI.

As Banks and Other FIs Increase the Use of Technology,an