Service firms whose customers demand a diverse array of services and are predisposed to participating in the service delivery,such as medical care,legal advice,and higher education,are better able to integrate the activities of highly differentiated activities through ___________ organizations.
A)mechanistic
B)organic
C)sociotechnical
D)"new"

Question

Quizplus · Accepted Answer

Service firms with diverse service offerings and customers who participate in the service delivery require flexible and decentralized structures to integrate their activities effectively. Such structures are typically found in organic organizations. Mechanistic structures are more rigid and hierarchical, which can hinder integration, while sociotechnical and "new" organizations are not as widely recognized or applicable to this scenario.

Service Firms Whose Customers Demand a Diverse Array of Services