In responding to a conflict resolution,the first step is to:
A)agree with some aspect of the complaint.
B)listen to and paraphrase the conflict using the BCF model.
C)ask for, and/or give, alternative conflict resolutions.
D)plan a BCF statement.

Question

Quizplus · Accepted Answer

The first step in responding to a conflict resolution should always be to actively listen and paraphrase the conflict using the BCF model (Briefly state the Behavior, the Consequence of that behavior, and the Feelings that result from it). This helps to clarify the issue and ensure that everyone involved is on the same page. It also shows that you are engaged and interested in finding a solution.

In Responding to a Conflict Resolution,the First Step Is To