An all-inclusive definition of quality views it as the ability of products/services to
A)only meet internal design specifications.
B)meet the customer's stated or implied needs.
C)be produced using all value-added production activities.
D)be produced with no rework costs.

Question

Quizplus · Accepted Answer

Quality is not just about meeting internal design specifications or avoiding rework costs, but it should be focused on meeting the customer's stated or implied needs. Hence, option B is the correct choice. Option A only covers a part of quality, whereas option C does not define quality accurately, and option D is not always possible.

An All-Inclusive Definition of Quality Views It as the Ability