On a balanced scorecard,which of the following would be most appropriate to measure customer service?
A)Rapid time-to-market of new products
B)Corporate financial profits
C)On-time delivery
D)Decrease in reworked products

Question

Quizplus · Accepted Answer

On-time delivery is the most appropriate measure of customer service as it directly relates to fulfilling customer needs and expectations. Rapid time-to-market, corporate financial profits, and decrease in reworked products may indirectly impact customer service, but do not directly measure the customer's experience with the company.

On a Balanced Scorecard,which of the Following Would Be Most