The costs of non-quality work do not include
A)the cost of handling complaints.
B)the cost of scrap.
C)warranty costs.
D)original design costs.

Question

Quizplus · Accepted Answer

The costs of non-quality work refer to the costs associated with poor quality, such as rework, inspection, and testing. Original design costs are not considered a cost of poor quality, as they are necessary to develop a product or service.

The Costs of Non-Quality Work Do Not Include