Which of the following is a term used to describe a service?
A) Goods
B) Perceptions
C) Acts
D) All of the above are terms used to describe a service
Correct Answer:
Verified
Q93: Offering customers loyalty points is an example
Q94: Effective service recovery systems lead to:
A)Elimination of
Q95: Research has shown that a successful resolution
Q96: The second step in a service recovery
Q97: A service recovery strategy is designed to:
A)Create
Q99: Service quality is a measure of:
A)How service
Q100: The attractiveness of a waiting environment may
Q101: All service encounters have the potential for
Q102: Physical evidence, process and place are part
Q103: Two marketing courses delivered at the same
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