Which of the following is not a benefit of service organizations developing and maintaining strong customer relationships?
A)A short-term competitive advantage
B)Lower costs
C)Word-of-Mouth
D)Employee job satisfaction

Question

Quizplus · Accepted Answer

A short-term competitive advantage is not a benefit of developing and maintaining strong customer relationships because these relationships typically lead to long-term competitive advantages, not just short-term gains. Strong customer relationships can lead to repeat business, customer loyalty, and positive word-of-mouth, all of which contribute to a sustainable competitive advantage over time.

Which of the Following Is Not a Benefit of Service