Sarah is a designer for a business that installs underground sprinkler systems for residential and commercial customers. Tom and Bill share the ownership responsibilities of the business. Tom is in charge of commercial accounts and Bill is in charge of residential accounts. Sometimes Tom and Bill double book Sarah's time, creating frustration and animosity. Since they share supervisory responsibility, there is no clear way to decide whose accounts are most important. This type of situation represents a violation of Fayol's ____________ principle
A) division of labor
B) clarity of objective
C) priority of assignment
D) unity of command

Question

Quizplus · Accepted Answer

The situation described violates the unity of command principle, which states that an employee should receive orders from only one supervisor. In this case, Sarah is receiving conflicting demands from both Tom and Bill, creating frustration and animosity.

Sarah Is a Designer for a Business That Installs Underground