In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?
A)Low sales opportunity
B)Low production efficiency
C)High production efficiency
D)Low degree of customer/server contact
E)None of these

Question

Quizplus · Accepted Answer

A face-to-face loose specs service encounter typically involves a higher degree of customization and interaction, which leads to lower production efficiency due to the variability and adaptability required in the service process.

In the Service-System Design Matrix, a Face-To-Face Loose Specs Service