Inseparability in services means:
A)consumers see little variation from one service provider in an industry to another.
B)consumers are unable to differentiate price from quality.
C)consumers cannot evaluate a service until it is being utilized.
D)consumers cannot separate the service from the deliverer of the service.

Question

Quizplus · Accepted Answer

Inseparability in services refers to the fact that the service cannot be separated from the person or people providing it. This means that the quality of the service is closely tied to the skills and attitudes of the service provider, so consumers cannot evaluate a service until it is being utilized.

Inseparability in Services Means