The elements that make services unique are the four Is.The four Is are:
A)inflexibility, intangibility, inconsistency, and inseparability.
B)intangibility, inconsistency, inseparability, and inventory.
C)incompatibility, inconsistency, inseparability, and inventory.
D)invisibility, inconsistency, inseparability, and intangibility.

Question

Quizplus · Accepted Answer

The four Is that make services unique are intangibility (not physical and cannot be touched), inconsistency (variations in service delivery due to human factors like skills and attitudes), inseparability (the service provider and the customer must be present for the service to be delivered), and inventory (services cannot be stored like products). Option B lists the correct four Is.

The Elements That Make Services Unique Are the Four Is