Many organizations have realized that customer service is a key element of supply chain management.Firms the world over have discovered that customer service is closely related to customer satisfaction and the sale of goods and services.The logistics manager who seeks to provide clients with complete customer service must satisfy those clients in terms of each of the following EXCEPT:

Question

Quizplus · Accepted Answer

The question mentions that the logistics manager must satisfy clients in terms of dependability, convenience, and speed of order fulfillment. It does not mention materials handling and warehousing costs as a factor that directly impacts customer satisfaction. Therefore, option B is the correct answer.

Many Organizations Have Realized That Customer Service Is a Key