Which of the following is considered a back-office process?
A) A follow-up phone call to a computer repair customer for information not gathered when the computer was dropped off for repair.
B) A customer picking up a furniture purchase from a store's loading dock.
C) Servicing a hotel guest's room (emptying trash, replacing towels) while the guest is out.
D) All are considered back-office processes.

Question

Quizplus · Accepted Answer

A and B both require interaction with the customer and are therefore considered front-office processes.

Which of the Following Is Considered a Back-Office Process