An example of an implicit service is
A) the safe trip provided by Southwest Airlines to its passengers.
B) courteous service provided by a National Rental Car agent.
C) the state-of-the-art aircraft utilized by Delta Airlines.
D) all of the above.

Question

Quizplus · Accepted Answer

Implicit services (psychological benefits) are the customer's feelings about the experience. All of the above are implicit services.

An Example of an Implicit Service Is