Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?
A) Key drivers that directly impact online transactions is ease of finding information
B) Key drivers that directly impact online transactions are site navigation and visual appeal
C) Key drivers that directly impact online transactions are information security and privacy
D) Key drivers that directly impact online transactions are access and sharing

Question

Quizplus · Accepted Answer

Key drivers that directly impact online transactions are security and privacy; the other factors help promote satisfaction but are not key.

Which of the Following Is the Key Result from the Highly