McDonald's uses detailed standard operating procedures throughout the world to ensure product quality.This implies that McDonald's has a high degree of
A) formalization.
B) specialization.
C) decentralization.
D) hierarchy.

Question

Quizplus · Accepted Answer

McDonald's uses highly articulated procedures for its standardized operation process and therefore a high degree of formalization. Formalization captures the extent to which employee behavior is controlled by explicit and codified rules and procedures.

McDonald's Uses Detailed Standard Operating Procedures Throughout the World to Ensure