A salesperson should most likely refuse to handle a complaint if the:
A) customer is wrong.
B) customer is being dishonest.
C) customer complaint is about discounts.
D) customer says that the product delivered is unsalable.
E) customer complains that the quality of the product is low.

Question

Quizplus · Accepted Answer

Customer complaints should be addressed even when the customer may be incorrect to avoid losing the customer. However, a salesperson is less likely to give a dishonest customer the benefit of the doubt.

A Salesperson Should Most Likely Refuse to Handle a Complaint